Workshop Controller

AR620 - Workshop Controller Location: Cirencester Salary: £28,000 - £31,000 + Overtime Overview: First Military Recruitment are currently seeking a Workshop Controller on behalf of one of our clients. The successful candidate will assist with the day-to-day efficient running of the service operations including planning and managing workshop resource requirements, reporting directly to the Service Manager. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Schedule daily workshop activities ensuring that key targets are achieved whilst monitoring work in progress. Proactively planning and identifying parts required for workshop repairs and liaising with the Parts Department for availability. Ensure we meet the high standards our customers expect, by managing and mentoring workshop staff to deliver industry leading customer service. Offer technical support to customers and engineers to ensure timely repairs. Communicate with manufacturers to improve product quality and reliability. Ensure that the workshop team works closely with Sales and Aftersales to deliver excellent customer service.  Carry out final checks to ensure repair jobs have been completed correctly to ensure customer satisfaction. Maintain professional environment ensuring that work areas and protective clothing are clean and tidy to uphold a professional business standard. Skills and Qualifications:  Experience in mechanics/diagnostics of vehicles or machinery is essential, preferably from working for a main dealer or manufacturer. Ability to diagnose and advise on problems over the phone or using remote diagnostics. Understanding of modern vehicle engine emission systems and CanBus systems would be an advantage, as would hydraulic and hydrostatic systems diagnostics. Ability to work effectively and motivate a team. Willingness to work harvest hours and out of season hours as required. Excellent customer service and communication skills. Able to work well under pressure and to strict deadlines.  Strong organisational skills. Possess a problem solving nature with an eye for accuracy and detail. Good numeracy and literacy skills. Good understanding of MS Office products, including Outlook, Excel and Word. Location: Cirencester Salary: £28,000 - £31,000 + Overtime