Service Engineer

Location: Edinburgh/ East Scotland Reports To: Regional Service Manager Job Type: Full-Time About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation. Job Summary: We're looking for a Service Engineer based in East Scotland/Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers. Key Responsibilities: * Ensure agreed Franke UK Technical Standards and Processes are adhered to * On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends) * Highlight Technical skills gap. * Highlight customer skills gap. * Managing stock levels * Managing customer relations at a site level * Keeping up to date with all company admin and courses * Highlight issues where Account Support is required due to ongoing Customer Issues Requirements: * Ability to demonstrate an understanding and experience in remit of the Field Engineers role * Minimum 2 years’ experience working in the coffee machine or vending industry * Competent using phone and laptop * Excellent communications skills. * Personal integrity. * Analysing and prioritising skills. * Understand when to inform and when to escalate issues. * Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role. Why Join Us: * Opportunity to work in a collaborative and innovative environment. * Professional growth and development opportunities. * Competitive salary and benefits package. * Be part of a company committed to excellence and innovation. REF-(Apply online only)