Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.
We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Main Duties:
- Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
- Handle residents' complaints and issues through email, phone, or home visits.
- Collect Key Performance Indicators (KPIs) upon work completion and log the results.
- Arrange appointments for workers and subcontractors where necessary.
- Build strong relationships with residents to ensure satisfaction and smooth project execution.
- Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
Essential Skills/Knowledge:
- Full UK Driving License.
- Strong face-to-face customer service experience.
- Confident and calm communicator within a face-to-face environment.
- Strong time management and organizational abilities.
- Flexible to accommodate the needs of the residents.
- Able to communicate effectively with people from diverse backgrounds.
- Basic IT knowledge.
Package:
- Salary: 24,000 to 30,000 per annum.
- Company Car + Fuel Card.
- 21 days of holiday + bank holidays and Christmas closure.
- Birthday day off.
- Company pension.
- Healthcare/Life Insurance.
- Company-branded uniform, PPE, work phone, iPad.
- Company events and discount portal.
Additional Information:
- A DBS check will be carried out on your behalf at the company's expense.
- You must be eligible to work in the UK.
- Six-month probationary period.
- As part of the interview process, you will be required to complete an aptitude test.
Working Hours:
- Monday to Friday
- 8:00 AM - 5:00 PM (1 hour for lunch).
- 40 hours per week.