Technical Support Advisor

Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor. This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements. Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK. Your responsibilities will include: * Day-to-Day Technical Support: Assist Metering Technicians with issues such as meter polling and configuration, and smart meter scheming. * Back Office Activities: Perform tasks like remote updates to smart meters and managing task lists. * Administrative Duties: Support daily operations and provide excellent service to both internal and external customers. * Stakeholder Communication: Respond to queries from internal and external stakeholders, escalating to the Technical Support Team Leader when necessary. * Process Integration: Assist with the integration of new processes and initiatives, ensuring continual improvement. Technical Responsibilities: * Collaborating with the IT department for data fixes. * Serving as the technical contact for field operations related to smart metering issues. Note: You do not need to have prior knowledge of these technical processes as comprehensive training will be provided. Qualifications and Skills: * Ability to prioritize tasks and work independently. * Logical problem-solving skills and high organizational abilities. * Proficiency in Microsoft Office applications. * Eagerness to learn with provided training (2 weeks classroom training followed by on-the-floor training with experienced employees). Working Hours: * The department operates from 7.30 to 20:00 Monday to Friday and 8:00 to 17:00 on Saturdays. * You will work an 8-hour shift on a weekly rotational basis, with shift patterns provided a month in advance. * Opportunities to work from home one day a week, including late shifts and Saturdays. If you are interested in this opportunity and meet the qualifications, we encourage you to apply and join our dynamic team