Area Support Manager

Job Title: Area Support Manager Salary: £35,000 & Annual Bonus Type: Full-time / Permanent / Reading/Basingstoke area Shift Patterns: Flexible hours with evening work required (5pm–9pm), primarily Monday–Friday with occasional weekend work for ad hoc projects. Benefits: Company Car and Fuel Card, Laptop, Mobile Phone Are you a dynamic leader with a passion for operational excellence? Do you thrive in a fast-paced environment and excel at managing and motivating teams? If so, we have an exciting opportunity for you to join our team as an Area Support Manager! About Us We are a leading provider of cleaning and support services to a variety of sectors across the UK. We pride ourselves on delivering exceptional service and maintaining high standards across all our operations. Role Purpose We are seeking an experienced Area Support Manager to oversee approximately 25 sites, including medical clinics, offices, and private university buildings, within the Reading/Basingstoke area. This role requires hands-on involvement in managing cleaning teams, ensuring compliance with cleaning standards, and supporting with any missed cleans or staff training. Flexible working hours are essential, as many clinic sites operate from 5pm–9pm. Key Responsibilities * Manage day-to-day operations for around 25 sites, ensuring that all cleaning tasks are completed as per contract standards. * Provide hands-on support, including training staff for periodic works and covering missed cleans when necessary. * Oversee holiday planning and ensure that cover is arranged for any absences. * Create, maintain, and implement an audit schedule, conducting audits to ensure compliance with cleaning standards. * Respond to audit fails and escalations, implementing action plans and keeping all relevant parties informed. * Plan and complete additional works as requested by sites, ensuring timely delivery within agreed budgets. * Conduct monthly site visits to assess service performance and address any staff or client issues. * Recruit, select, and develop cleaning staff to ensure all sites are properly covered. * Report on all account operations to the Operations Manager on a weekly basis. * Maintain professional communication with clients and ensure compliance documents are up to date. * Ensure that all risks, hazards, and incidents are reported, investigated, and appropriately addressed. What We Offer * Competitive Salary: £35,000 plus a performance-based bonus. * Company Car and Fuel Card: Facilitating your travel across the designated area. * Technology: A laptop and mobile phone to stay connected and efficient. * Professional Growth: Opportunities for continuous training, development, and career progression within a supportive environment. What We Are Looking For * Previous experience in managing cleaning contracts or a similar operational role. * Valid UK driving licence. * Flexibility to work evenings (5pm–9pm) and occasional weekends for ad hoc projects. * Excellent communication, organisational, and leadership skills. Application Process To apply for this position, please submit your CV, highlighting your suitability for the role and your commitment to service excellence. We're committed to equality and diversity in our recruitment process. All applicants must have the right to work in the UK. Verification of work eligibility will be required as part of the recruitment process. Apologies, but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship. Lotus Recruitment Ltd acts as an employment agency on behalf of our clients. Due to the high volume of applications, if we have not responded to your application within seven days, please assume that on this occasion your application has not been successful. Join us and make a difference in delivering outstanding cleaning services