Customer Service Advisor

We are looking for a part time Customer Service Advisor to join our team. As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders This is an excellent opportunity for someone who has experience in customer service, hospitality or student service provision, ideally accommodation, who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role The successful applicant will: * Provide cheerful reception service to all students and visitors * Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike * Embrace the ‘more than just a room’ philosophy of Kaplan Residences * Have a passion for customer care and a sensitivity to students needs * Have experience in a customer facing environment * Have experience of working in an effective Health & Safety culture in line with legislation * Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems * Ability to offer flexibility in working hours * Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role Essential skills/ experience * Have experience in customer service, hospitality or student service provision, ideally accommodation * Be able to engage in teamwork * To be able to work on own initiative * Ability to prioritise workload and meet deadlines What we do Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: * 36 days annual leave* * Big discounts on Kaplan courses for you and your family * 24/7 confidential helpline providing counselling and other support services * Company pension contributions * Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels * Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Sunday 3 November 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Additional Application Information Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children. Disability Confident Scheme and Reasonable Adjustments At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. Our Employee Resource Groups We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company