Growth Manager – Ancillaries
Circa £50,000 DOE, £1,000 flex allowance, up to 15% bonus + benefits
Great journeys happen at London Gatwick
Where will your career take you?
The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.
This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.
What is the role?
As Growth Manager – Ancillaries this role is pivotal for the growth and success of London Gatwick's commercial ancillary products, to maximise the income opportunity and deliver great customer service and experience. This role covers a broad range of ancillary products across Fast Track Security, Fast Track Passport Control, Airport Lounges, Hotel, Car Hire, Flight Search, as well as at-destinations services and 3rd party e-commerce products.
What will you do?
- Develop and deliver product growth strategies for ancillary products.
- Manage the end-to-end execution of new product launches and income opportunities.
- Optimise the overall customer journey from purchase through to fulfilment.
- Lead product development and merchandising initiatives to maximise uptake rates and average transaction value.
- Monitor and effectively report on a set of performance KPIs regularly to finance and commercial stakeholders.
- Establish new B2B distribution channels and secondary ancillary revenue opportunities.
- Proactively spot performance trends and derive actionable insights from customer research and feedback.
- Manage contracts with 3rd party providers, negotiating good outcomes for London Gatwick.
Do you have what we're looking for?
- Experience developing strategic plans to deliver business objectives and income growth targets
- Experience in managing and negotiating contracts with commercial awareness
- Experience in similar growth or performance management role.
- Able to develop budgets and track against performance targets.
- Strong communicator internally and externally, able to present performance data and updates to relevant stakeholders.
- Proven experience of being able to develop go to market product plans to support effective end to end execution of new product launches.
What's in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does… well… take off.
Click apply to begin your journey, your way with London Gatwick.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.