Chief Human Resources Officer - Medical Services

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Head Office - London

Non-clinical

Full time

Career Opportunity: Chief Human Resources Officer - Medical Services

Location: London Central, Corporate Head Office (occasional travel to other HCA sites)
Hours: Full Time
Contract Type: Permanent
Salary: Competitive + extensive benefits package
Reporting Line: Head of HR Operations

About HCA Healthcare UK:

HCA Healthcare UK is a leading private healthcare provider, delivering world-class medical care across a network of hospitals, outpatient facilities, specialized centers, and GP practices. We are dedicated to improving the lives of our patients and creating a positive working environment for our employees. Established for over 50 years as a healthcare group, we continue to grow and expand our services and are committed to strengthening our medical workforce, particularly our employed Junior Doctors and Consultants.

Position Overview:

In response to the ongoing growth and development of our employed Medical Services Workforce, we are seeking to appoint a senior HR professional into a newly created role of Chief Human Resources Officer (CHRO) - Medical Services. This pivotal position will be central to advancing the people management agenda within our medical services teams.

The CHRO - Medical Services will operate in a stand-alone role, requiring an individual with the drive, enthusiasm, and strategic vision to make a significant impact and will work closely with senior leadership. The role holder will partner our Chief Medical Officer and VP of Physicians Services, along with their senior leadership team. As part of a wider CHRO community you will influence and implement HR strategies across medical services that align with our One HCA strategy and HR strategy and our commitment to exceptional patient care. Cross site collaboration with other CHROs is an expectation where service provisions overlap.

We have a diverse range of medical partnerships to serve our patients, encompassing various contractual arrangements that reflect the complexity and breadth of our operations. These include:

• Employed hospital Resident Doctors
• Flexible medical bank staff
• Employed consultants through Physician Services Group (PSG). This includes a dedicated administrative, business development and operational team.

Additionally, we manage relationships through Service Level Agreements (SLAs) with external providers, collaborate with shareholder operations for strategic initiatives, and engage with Medical Board advisors to ensure the highest standards of care. This variety of contracts allows us to meet the unique needs of our patients while navigating the complexities of healthcare delivery across multiple platforms and partnerships.

Key Responsibilities:

• HR Leadership: Execute a consistent and clear comprehensive HR strategy for the medical services workforce; Resident Doctors, Employed Consultants, and Medical services associated to the Divisional Chief Medical Officer. Align HR initiatives with the overall business goals of HCA Healthcare UK. Act as the main HR advisor contact, offering tailored guidance on HR policies, procedures and people management best practice.
• Employee Engagement & Retention: Design and implement programs to enhance employee engagement, wellness, recognition, development, succession planning, job satisfaction, and retention within the medical workforce. Address concerns unique to medical professionals, ensuring a supportive, inclusive and fulfilling work environment.
• Advisory Employee Relations: Serve as a trusted advisor on employee relations matters, first point of contact for conflict resolution, grievances attendance and sickness management, performance and capability investigations, reducing the need for disciplinary actions. Influence compliance to our HR policies, guiding and developing line managers on best practice or to resolve routine queries or concerns. Assist with performance management processes, advising on appraisals, and helping managers to develop and implement improvement plans where necessary.
• Workforce Planning: Collaborate with department heads and clinical leads to forecast staffing needs, ensuring we have the right mix of skills and experience to meet patient demand. Lead initiatives to improve workforce efficiency and effectiveness.
• Collaboration: Work in partnership with Learning Academy, Rewards and Talent Management Teams to ensure we attract, retain, and develop top-tier medical talent.
• HR Administration: Oversee and manage the full range of HR administrative tasks, including maintaining accurate employee records. Use support with HR Shared Services for core compliance administration.
• Change Management: Lead HR-related change management initiatives, particularly those affecting the medical workforce. Guide teams through transitions, ensuring minimal disruption to patient care and staff morale.

What you'll bring:

• Proven Experience: A seasoned HR professional with extensive experience operating at a senior generalist level, ideally within the healthcare industry or a related field with medical staffing HR generalist knowledge.
• CIPD Qualified: CIPD registration level 7 or actively working towards it, demonstrating a strong foundation in HR principles and practices.
• Healthcare Expertise: A deep understanding of the healthcare sector, with experience working closely with medical professionals, including Junior Doctors and Consultants.
• Leadership & Influence: Strong leadership skills with the ability to influence senior stakeholders and drive HR initiatives, HR Policies and decision making that support HCA's business goals.
• Problem-Solving Abilities: A proactive and solution-oriented mindset, with the ability to address complex HR challenges in a fast-paced environment.
• Communication Skills: Excellent interpersonal and communication skills, capable of building strong relationships with medical staff, HR colleagues, and senior management.

Why HCA UK?

Originally founded by Dr Thomas Frist in 1968, HCA has gone on to become one of the world's leading healthcare providers with group head office in Nashville Tennessee US. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities across our 70 locations. From ground-breaking Complex Care treatments and therapies to preventative and lifestyle medicine our medical innovations are shaping the future of healthcare and making a difference to people lives.

At HCA Healthcare UK, we offer a competitive salary and a comprehensive benefits package, including private healthcare, pension contributions, and professional development opportunities. You'll have the chance to work in a collaborative and innovative environment where your contributions will directly impact the quality of care we provide to our patients.

As a CHRO you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Flexible Private pension contribution which increases with length of service
• Vast range of employee benefits; financial products, wellness, lifestyle and retail orientated, for you and your family.

Diversity and Inclusion

By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

If you are a driven HR professional with a passion for healthcare and a track record of success, we invite you to apply for this exciting opportunity to shape the future of our medical workforce.