Assistant Spa Manager

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Assistant Spa Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads and delivers a memorable experience for every guest.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.As our Assistant Spa Manager, you will receive:Salary: Competitive plus commissionHeavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)F&B discounts at our restaurants and bars (for your whole party)Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day, every day (including your day off if you choose to come in!) Access to 40% of your pay before payday through WagestreamRecommend a friend scheme - up to £750!Vitality at work scheme with great gym discounts & morRide to Work scheme & free cycling lessons24/7 employee assistance programmeRota given 2 weeks in advanceDepartmental productivity & service incentive schemeBenefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.Free dry cleaning for work uniformAnnual Staff parties and eventsCompany pension plan & award-winning trainingAs an Assistant Spa Manager here, you will:Manage the spa team, ensuring the smooth day-to-day operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room and gym.Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices.Have motivation, energy and attention to detail at the forefront of everything you do.Have an organised, impeccably clean and well-presented environment from your team including the pool areas.Work with our brand partner to ensure our spa offering is coherent and creative.Be business minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability and implement quality controls.A capacity for hard work, natural ability to get on with people and a passion for high quality spa experience are a must.Create a warm and welcoming atmosphere, address guest concerns or complaints promptly. Continuously seek ways to enhance the spa experience for our guests and implement improvements accordingly.Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff. Fostering a positive and collaborative work environment.Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.What we'll need from you:Proven experience as an Assistant Spa Manager or similar roleStrong leadership and interpersonal skillsExcellent customer service skillsIn-depth knowledge of spa operations, including spa therapies, products, and equipment.Strong people management skillsRenowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it.AMRT1_UKCT