Company:
Leica Camera Ltd
Location: London
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have the exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging, and tailored to the individual.
This Sales Associate role will be based in our Mayfair Duke Street Flagship store.
Key Accountabilities
Supporting the team in reaching monthly retail targets and KPIs by providing excellent customer service
Understand and properly execute systems and POS procedures, and respond to and follow up on customer calls, messages and emails on a daily basis
Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one customer sessions on Leica products
Provide a one-to-one personalised service and aftercare service to customers e.g. by notifying them of new products, relevant photography exhibitions and Akademie courses
Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping
Support the team with stock management, including stock takes and reordering
Properly execute all stock movements on SAP
Follow security procedures in store
Act as a brand ambassador at all times, contribute to and represent Leica at events
Seek to continuously develop knowledge and skills in sales, service, systems and process
Key Skills
Retail and sales experience are essential
Good communication and organisation skill
Excellent written and phone skills
Team player
Knowledge of using SAP is advantageous but not essential
Knowledge of photography
Benefits
Competitive salary and opportunity to earn sales-based commission
Private Medical Insurance
Generous staff discount
25 days annual leave plus Bank Holidays and an extra day off at Christmas
2 days Volunteering Day per year
Cycle to Work Scheme
Pension
Access to Employee Assistance Programme
Socials including Summer and Christmas Parties
Training & Development
Equal Opportunities Employer
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.
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Leica Camera Ltd