Student Liaison

Student Data & Liaison CoordinatorAston, Birmingham | £27,928 per annum | Full-time, Permanent | HybridThe Manufacturers' Organisation | Make UKEstablished in 1896, Make UK is the employee’s platform for all those in the Manufacturing industry. They champion and celebrate British Manufacturing and Manufacturers, bringing people together to build upon the evolution of a growing industry, providing a large range of support services to its members.Role PurposeLiaise and maintain delivery and recruitment information for the STW managed learners.Work closely with the STW Account Lead and STW Technical Lead.Liaise and coordinate the TDA’s involved with the learning programmes for their allocated STW Apprentices.Liaise between Make UK and third party providers to ensure the off-the-job and on-the-job elements of the learning process meet the identified programme and/or Apprenticeship Standard.Liaise with appropriate Make UK, STW and third party provider staff to maintain learner records along with the management information system.Handle enquiries from associated STW managers.Support the internal SFA and Awarding Body Centre requirements.Support with the residential provision for STW Learners. (If appropriate)Maintain a close liaison with the client to ensure STW’s programme is meeting their needs.Role ResponsibilitiesBe the Admin point of contact and main liaison between Make UK, STW, the apprentices/learners and third-party providers.Manage and report on the achievement of learners to meet the ‘Individual’s learning Agreement’ targets.Provide learners, colleagues and STW with timely, accurate and constructive feedback on learners’ achievement, progress and areas for development that aids the learner’s progress.Support Student Data Manager with SFA requirementsRegistration and Certification of NVQ CandidatesLiaise and collate appropriate management data for STW and Learners.Building and developing client relationshipsOffer the highest levels of customer service to clients and staffRespond to emails in an appropriate time frameProduction of letters, emails, memos, minutes, arranging meetings, scheduling diaries etc.Working effectively as a member of the team ensuring that efficient handover of information is related between colleagues.Ensuring that accounting procedures are adhered to and liaise with the accounts department (if appropriate).Carry out 1st year learners ILA reviews at Make UK and at client’s site.Support with STW EPA arrangements, invigilating, tracking and closures.Support with STW on site activities regarding customer support.Act as Admin support for wider Apprenticeship and skills if required.Support with Enrolment of Learners.Carrying out any other reasonable duties upon request.Person SpecificationFull driving license, vehicle access (some travel will be required to STW sites)Microsoft Teams, Word, Outlook, Excel, (PowerPoint an advantage)MIS experience (Compass Suite advantageous)Electronic diary management.Training provider data process requirementsBuilding client relationshipsCommercial awareness of client baseBenefits25 Days Annual Leave, plus bank holidaysChristmas Period Shutdown4-8% pension contributionLife AssuranceHealth CoverEnhanced Maternity/PaternityHigh Street DiscountsLong Service AwardsVolunteering Opportunities