Third Line Technician

Our Company The LTE Group was developed in 2016 and is the first integrated education and skills group of its kind, we are part of the public sector and are dedicated to learning, training, and employment. LTE Group consists of almost 3,500 colleagues and operates 6 businesses which are Novus (delivering learning and skills on behalf of the Ministry of Justice), The Manchester College (Further Education delivery), UCEN Manchester (Higher Education delivery), Total People (Work Based Learning), MOL (blended distance learning) and LTE Group Operations. Our mission statement is "To improve lives and economic success through learning and skills" We work in over 120 locations across the UK, providing the highest level of teaching to ensure the best outcomes for our students. Overview of the role We have a great opportunity to join the IT Services Team as a Third Line Technician on a permanent, full time (37 hours) basis. As a Third Line Technician you will provide in-depth technical support to a diverse range of customers and business units across varied technologies and systems. Able to work independently in a customer facing role, the third-line technician will be capable of making technical decisions independently to affect a positive outcome for the individual or business unit. Working to and understanding ITIL and ISO 27001 processes is essential as is participating in Change Advisory Boards and mentoring other technicians. Training and mentoring staff in the use of IT systems is an on-going requirement.The LTE group structure encompasses the strengths of each of our individual organisations allowing them the freedom to focus on their own learners, colleagues, stakeholders and communities, whilst providing the support and added value of a Group. Each of our 5,000 colleagues benefits from the opportunity to develop and progress their career within and across our wider Group network. In order to do this, you will need experience of: Proven desktop support experience Experience in a networking, design and implementation Knowledge of ISO Standards (ISO27001) Strong diagnostic and problem-solving skills in: hardware, software and networking incidents and a proactive approach linked to the appropriate skill and knowledge to effect timely repairs Provable experience and support skills in Windows /2008R2/2012/2012R2/2016 server, Windows 10 and Mac OS X. Remote software distribution system (Windows Deployment Server or equivalent). Active Directory, Group Policy, VMware and general administration skills. Assigning rights and determining inherited rights to accounts. Supporting a large number of customers within a customer service orientated environment.The LTE Group is an equal opportunities employer welcoming application from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please visit our website to apply! (url removed) class="customHTML">. All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes. Salaries are based on skills, qualifications and experience. Colleague Benefits As part of the LTE Group family, you will benefit from an excellent package including: An excellent annual leave entitlement in-house 'Evolve' training programme offers you the chance to upskill and further your career through a wide range of recognised qualifications. Flexible/Hybrid working. Career development opportunities Local Government Pension Scheme Discounts on your health care through Simply Health Free, confidential support service provided by an external organisation, PAM Assist Cycle to work scheme saving you 25% on your purchase. Access to lots of offers with well-known retailers.The LTE Group is an equal opportunities employer, welcoming applications from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please click on the 'Apply' The closing date for this job advert is 06/09/2024. However, the job advert may close early if we receive a good response. Safeguarding LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check. Equal opportunities statement At The Manchester College, we're committed to providing an environment free from discrimination, bullying, harassment, or victimisation, where all members of our community are treated with respect and dignity. The Manchester College is committed to working in an inclusive way with all the communities where we are geographically located and to developing a workforce and student community that reflects Greater Manchester's and the UK's rich diversity and vibrancy. The LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau. Due to the educational aspect of our group some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check and may be subject to additional online checks as part of our pre-screening process