Head of Operations

Location: CorbySalary: Competitive + PackageYOUR ROLE Our multi-user operation in Corby, is looking to recruit a Head of Operations, this is an exciting opportunity for a strong operational leader to deliver operational excellence and customer satisfaction. Enabling CEVA to establish long term relationships based on true partnership and collaborative working.WHAT ARE YOU GOING TO DO? Reporting into the Senior General Manager you will lead a management team of two direct reports, plus 120 indirect reports, where you will ensure operational excellence and customer satisfaction is achieved through effective operational forecasting and planning. With a focus on operational efficiencies and performance improvements, you will form a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning generating coaching, training, and development opportunities.With a focus on operational efficiencies, you will drive outstanding customer service excellence, championing health, safety, and quality activities across the operation and lead and implement cost save initiatives through effective LEAN and Financial KPI targets.You will act as the main point of contact for all operational performance activities investigating problematic issues or failures, where you will implement solutions and protective measures to mitigate future risk. You will take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for the customer on operational KPIs, metrics and overall performance ensuring activities are in line with operational and contractual budgetary targets.WHAT ARE WE LOOKING FOR? Our ideal candidate will have significant operational management experience ideally leading large operational teams within a fast-paced multi-user environment. You will possess excellent leadership skills, with demonstrable experience of driving innovation, change, and continuous improvement initiatives. With a strong customer focus you will be capable of building credible internal and external relationships, confident in challenging the status quo, skilled at managing complex matters and practiced at implementing corrective actions.It is essential for the successful candidate to have proven experience of resource and budget management with experience of designing and developing commercial contracts.WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.