YOU
As our Facilities Assistant/Receptionist you will deliver a corporate “Front of House” service in a professional, courteous, and responsive manner and act as an ‘Ambassador’ for the Suntory group of companies for staff, visitors & contractors.
YOUR ROLE
- Process Facilities requests from staff for assistance, repairs, maintenance and services.
- Administrate the Facilities Help Desk Tracker, working closely with the Director Risk & Operations, Facilities Coordinator and EHS Officer to agreed performance requirements.
- Ensure that the role delivers against assigned tasking and actions, and that accountability and ownership are evident against agreed KPI and SLA standards
- Maintain Reception to agreed customer service levels, which includes all aspects of assigned duties - greeting visitors and contractors, issuing security passes, keys, post.
- Monitoring & maintaining stationery supplies
- Provide accurate administration support to the Operations, Facilities & Risk team
- Ensure tea point and vending machine areas are replenished daily
- Maintain departmental data, "home pages" and assist in hosting meetings & events
- Responsible for processing incoming/outgoing Royal mail post and courier collections/deliveries
- Use judgement to identify concerns requiring escalation to management in a timely manner
- Assist with identifying and prioritising Facility and Operations enquiries and processing tasks daily including mailroom, registered post, remedial action for facilities via contractors
- Checking hire and lease vehicles, upon return, as per instructions and designated process
- Ensure preventative action is taken to safeguard the assets of the Company
- Comply with health and safety standards for role/environment and highlight any concerns
- Work within, not exceeding, designated budgets for the stationary items
- Fulfil First aid and Fire Marshall roles
WHAT YOU BRING
- Proven experience in delivering front of house/reception service & experience of reception duties
- Strong communication and interpersonal skills and ‘client relationship’ skills
- Accustomed to dealing with staff, contractors and visitors
- CCTV Operation experience (desirable but training will be provided)
- Fire Marshall Certificate
- First Aid Certificate
Primary interactions
- All stakeholders attending Suntory building Stockley Park – staff, contractors and visitors.
- All Operations and Facilities Team members, Security and EHS Advisor
- Contracted Staff e.g. security, catering, cleaners, gardening, pest control.
Key Competencies and Skills
- Planning & Organising
- Methodical approach to report writing and data collation; strong attention to detail
- Technical Skills in Microsoft Office applications Word & Excel
- Strong communication and interpersonal skills
- Strong service level focus
ABOUT US
Suntory is a Japanese company and the world’s third biggest player in the drinks industry. We want to help manage our natural resources sustainably, creating harmony with nature and protecting our environment for the next generation. We minimise our environmental impact through the whole product lifecycle; sourcing, manufacturing, packaging, distributing, selling, recycling, and managing post-consumer waste. Our strong belief is Growing for Good means that we will keep working together to improve our environment. We wouldn’t achieve what we do without our people who are at the heart of everything we do. Our people unleash their spirit daily, they craft exceptional drinks, and they fuel our Growth.
YOUR FUTURE WITH US
Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big, and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it.
OUR COMITTMENT
At Suntory, we greatly appreciate the value that diverse knowledge, perspectives, and backgrounds can bring. Our colleagues from a wide range of cultures, lifestyles, and experiences contribute significantly to our collective success. We understand that our candidates all have unique career trajectories and experiences, and this can sometimes deter you from applying for a role if you don’t feel that you meet all the criteria. If you believe that you have relevant skills and experience that you feel could benefit us, we would love to know what unique perspectives and experience you can bring to help make us better, together in a company that is committed to Growing for Good and Giving Back to Society.
Our recruitment, selection and assessment process is based on the skills and competencies of the above role. We are committed to and value diversity, equity and inclusion in our recruitment process and do not discriminate based on gender, race or ethnic background, class, economic status, disability status, sexual orientation, age, political beliefs, marital status or any other protected characteristic. We want to ensure that our interview process is as inclusive as possible. If you require any reasonable accommodation as part of the process, do not hesitate to let your recruiter know who will be happy to help.