About The Role
The holder will report to the Sales and Marketing Manager. This will be a multi-functional role encompassing direct sales as well as supporting the wider Sales and Marketing team. This is a role which offers room for growth and would suit someone who is looking for progression within the industry.
You will typically be the first point of contact for incoming enquiries, so speed of response, enthusiasm and building rapport are key to gaining the customer’s trust. You will deliver an outstanding customer experience and respond to each client’s unique needs with an unwavering drive for results.
You will establish and maintain strong relationships with customers whilst effectively presenting product features and benefits. You will instil confidence in customers, answering common queries and arranging follow-ups where required. You will fully document your customer interactions so that colleagues can follow progress and assist where required.
In addition, you will be responsible for generating marketing materials, e.g. advertising flyers, case studies and social media messages. Trade shows are a key part of our marketing strategy and you will be expected to help arrange the logistics for these as well as attend events to interact with potential customers.
The role will be based at Q-Park, Bath Road, South Woodchester, Nr Stroud, GL5 5HT. However, given the nature of the job, site visits may be necessary and a willingness to travel is required, including some overnight stays, possibly overseas. Occasional weekend working may be required for trade fairs and seminars etc. Flexible working can also be considered. Should the need arise to change your working location, you would be expected to move to an alternative site within reasonable commuting distance.
About You
Key Attributes
- Placing sustainability at the heart of every decision.
- A staunch advocate of renewable energy.
- Engendering trust through a personable nature.
- Unfailing reliability to follow up on commitments.
- Customer-first mentality, driven by “doing the right thing”.
Responsibilities
- Fielding incoming calls and giving a positive first impression to potential customers.
- Understanding customer needs and providing initial information about our products.
- Utilising customer data to provide site suitability studies.
- Organising and attending trade fairs.
- Managing customer data via our CRM system, including reporting of key metrics.
- Creating of marketing materials, such as brochures, flyers, and case studies.
- Managing social media accounts, driving engagement and improving SEO.
- Managing the customer pipeline, recording and reporting on potential prospects.
Skill set required
- Confident telephone manner.
- Good verbal and written communication skills.
- Ability to work independently and prioritise effectively.
- Methodical mindset with an ability create and conform to effective procedures.
- Capability of grasping technical concepts and being able to explain them in layman’s terms to potential customers.
Beneficial specific knowledge and experience
- Experience of working in the renewable energy sector, especially wind turbines.
- Experience of selling high-value capital items.
- UK driver’s licence.
- Experience of using a CRM system.
About Us
What's in it for you...
- Healthcare plan, life assurance and generous pension contribution
- Volunteering day
- Various company discounts (including shops, gym, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2024, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.