Compliance Team Supervisor

Are you an experienced Supervisor with experience of the Facilities Management industry? If so my Halifax-based client is looking for a Compliance Team Supervisor, this is a full-time office-based role working 40 hours a week. Main duties During periods of staff absence ensure that customer service levels are maintained and clients work is efficiently processed To ensure Team and Department targets and performance measures are met To provide cover when necessary for immediate Manager To assist, as appropriate any first line disciplinary action in line with the company's processes and procedures To assist in the control of the Departments bonus incentive scheme Assist in the monitoring and control of the Department's performance against company and client KPI's with the aim of achieving continuous improvement - to be specified To assist in the development of the Helpdesk Procedure Manual to set out best practice and act as a training aid Team training/development Customer Service - you will be responsible for a small number of clients Experience Required Preferable 3 years' experience in a customer service role within the compliance or reactive maintenance business sector A good understanding of compliance disciplines and certification requirements Competence in using the Microsoft Office package for data retrieval and reporting purposes Attention to detail and ability to multi-task when under pressure Ability to learn new client systems and provide the relevant team training Good sickness/absence record (within Company expectations) Proven ability to take the lead dealing with all aspects of client and subcontractor queries using actions in line with company policy / escalation process Ability to delegate effectively where appropriate Communicate effectively to both senior management and team members Ability to implement change effectively within the dept. and team Ability to effectively manage your team's workload to ensure excellent customer service is delivered at all times Company Benefits 21 days holiday plus stats (plus annual buyback scheme) Monthly bonus scheme Life Assurance Medical expenses and health support through medicash platform Cycle to work scheme Gym membership discount Free parking Childcare Vouchers Retail discount Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ