Client Manager - Work from Home

Client Director Property (Core & Volume) Permanent, full-time 35 hours a week, home-based with travel to Davies and client offices as required Previous property insurance experience is essential Commercially astute and excellent communicators, our client directors immerse themselves in their client to allow them to pre-empt challenges and proactively identify opportunities to enhance and grow the relationship. Establish and deliver client plans with clear relationship development and growth objectives to ensure you maintain trusted strategic relationships and achieve sustainable profitable account growth. Monitor and address pricing levels across client accounts, securing price enhancements with clients to ensure viability of service delivery is maintained. Provide forecasts on future volumes and work shares by claim type based on insights gathered from client stakeholders to support operational planning and effective delivery of services. Play a lead role in the development and tailoring of RFP responses for client retention and growth pursuits in alignment with Davies proposal management process Develop and agree targeted KPIs and SLAs with clients and closely monitor adherence, service standards and MI quality. Proactively and transparently communicating performance metrics and improvement opportunities to client stakeholders. Understand MI requirements, manage client expectations and liaise with internal stakeholders to ensure timely and accurate MI analysis. Prepare and maintain client service guidelines that inform optimum service delivery aligned to client processes, claims philosophies and target outcomes. Proactively pursue client growth opportunities in line with Davies proposal management protocols to ensure targeted, timely and qualified responses to identified client needs. Ensure all appropriate contractual documentation is in place with each client to underpin well governed relationships and maintain all documentation in a referenceable format within the client contract database. Ensure individuals within your clients are exposed to relevant thought leadership material and are invited to Davies hosted events and conferences that are useful to the performance of their roles. Significant relationship management experience in the insurance industry Excellent communicator experienced in identifying and building trusted relationships with influencers and decision makers within client organisations Extensive knowledge of the property insurance market, ideally in a claims management context Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Davies is a community of outstanding people. We relentlessly seek more: for our business, our clients, our colleagues, and our communities. We make an impact in our communities. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.