Commercial Manager

Job Title:-Commercial Manager

Location:- Reading (Hybrid 2-3 days)

Rate:- £371 per day(Through Umbrella)

Role Type:- Contract

Job Overview

Role Specifics

• To co-ordinate and service manage, in-line with ITIL best practice where appropriate, a portfolio of partners to ensure that they perform against set criteria / KPIs, as set out in the relevant contract. To ensure that the services provided by the partners is fit-for-purpose and delivers against Virgin Media O2’s requirements.
• To own the content of all service schedules (contracts) ensuring that any updates or changes are reflected once agreed and signed-off as part of our contractual governance procedures.
• Develop SMART KPIs that measure the performance of our partner’s ensuring that any contracted services are fit-for-purpose and value for money.
• Continually review the contracts and the services with internal stakeholders to ensure that Virgin Media O2 get value for money; that the services are delivered in-line with the terms stated and to the satisfaction of our internal customers.
• Chair regular partner Review Meetings with the support of stakeholders with our partners account team to report and review their performance. The main focus of the meeting will be on their overall performance in delivery of services and compliance to the relevant contracts.
• Act as a point of contact for our internal stakeholders in regards to any partner related issue, where needed drive service improvement plans with the various stakeholders and escalate internally and externally (partner’s management) when performance is impacting Virgin Media O2.
• Build relationships with the internal groups within Virgin Media O2 to ensure the any agreements for specific partners are fully communicated, understood and accessible to our internal stakeholders.
• Work within the partner management team in building a partner strategy that targets all aspects of services provided by Virgin Media O2’s partners to drive performance for the benefit of Virgin Media O2. This will include, but not limited to, the continuous improvement of the suppliers services, cost reduction, cost avoidance, in-source/outsource options and joint initiatives with other external companies.
• Take responsibility for raising all necessary purchase orders, for your portfolio of partners, for payment of services in-line with the terms of the contract.
• Ensure that all purchase orders are tracked against the budget and reported using the agreed tools and reporting methodology.
• To build relationships and working practices to work “hand in glove” with procurement, finance & legal ensuring that all processes follow the company governance requirements.
• Assist the Procurement team in collating information for benchmarking partners support pricing to ensure that costs are in-line with industry standards and provide value for money.
• Act as a services lead as part of any procurement activity (such as RFI’s etc.), ensuring that any new partner are rigorously assessed against their capabilities to provide services to Virgin Media O2.
• Take ownership of any requirement to define support and maintenance schedules as part of any selection process. Working with internal stakeholders to develop schedules based on their requirements that ensure Virgin Media O2 receive cost effective services.
• Develop relationships with Virgin Media O2’s third-party partners that are based on our core values; we behave with integrity, honesty, respect and empathy for all. Treating others as they would like to be treated and valuing everyone’s contribution
• Own and track all poor performing partners to ensure that any contractual remedies are in-forced and claimed as per the terms of any agreement.
• Mange the budget expenditure for all the services and partners in your portfolio, ensuring adherence to budget and associated reporting
• Generate the required reports focusing on specific partner development and strategies, taking into account Virgin Media O2 needs, market trends and partner capability

Key Experience Required

• 3 years proven experience in Telecoms, Cable or similar industry.
• Management of a variety of size of partners delivering mixed services, from support contracts through to outsource service contracts.
• Experience and appreciation of working in a customer focused environment essential.
• Process definition and implementation experience.
• Strong PC Skills
• Proven ability to communicate effectively (verbally and written) with internal and external audiences at all levels
• Flexible and tenacious approach to work
• Commercial acumen.

Key Skills Required

Degree level or equivalent in a Partner Management related qualification covering business studies, finance, sourcing and service management (or demonstrable experience within a similar environments).

Desirable Skills

Commercial, procurement, service delivery or vendor management experience.

If you are interested or anyone who you may know, please send across a copy of your/their most recent CV and availability for a chat as soon as possible.

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