Customer sales/experience executive

Are you passionate about delivering exceptional customer service and eager to make a meaningful impact? We are seeking a dedicated Customer Experience Executive to join our forward-thinking law firm, renowned for its expertise in Will, Probate, and Estate Planning. Job Title: Customer Experience Executive Location: Derby Salary: £23,000 Per Annum + Monthly Performance Earnings = OTE £25,000 - £28,000 Hours: 09:00 – 17:00 Monday – Friday (37.5 Hours per week) We are a well-established law firm, regulated by the SRA, with a mission to transform the way people approach making a Will. Our national network is committed to preserving both financial and emotional assets for future generations, protecting memories as well as money. What We Offer: * Career Progression: Clear pathways for advancement with a focus on promoting from within. * Personal Development: Annual career planning sessions to help you achieve your goals. * Empowering Culture: A work environment that values empowerment and ownership, free from hierarchical constraints. * Social Engagement: Regular company get-togethers and social events to foster a fun and inclusive atmosphere. * Recognition and Rewards: A program to celebrate your achievements and recognize your hard work. * Health Benefits: Comprehensive Westfield health benefits supporting your physical and mental well-being. Main Duties and Responsibilities: * Conduct 100+ outbound calls daily to connect with existing clients, understand their needs, and generate appointments for our Legal Advisors. * Schedule at least 3 Will review appointments per day and achieve a conversion rate of 25% or above. * Identify and recommend products and solutions tailored to clients’ needs, ensuring they receive appropriate advice. * Handle incoming client calls to determine their service requirements. * Build and maintain long-lasting relationships with clients. * Keep a detailed sales database to ensure consistent client communication and support. * Provide a 5-star service at all times and manage multiple Legal Advisors' calendars efficiently. * Perform administrative tasks related to appointments, including drafting letters and emails. * Handle objections effectively and meet client needs. * Achieve individual targets and KPIs while adhering to business and regulatory processes. * Participate in learning and development opportunities to foster personal and professional growth. Key Competencies: * Exceptional attention to detail and organizational skills. * Proficiency in Microsoft Word and Excel. * Ability to build effective relationships with clients and colleagues, both over the phone and in person. * Outstanding customer service with a genuine passion for supporting clients. * Excellent communication skills, capable of listening, understanding, and advising to meet client needs. * Capability to work well independently and as part of a team, with a proactive and positive approach. If you’re ready to be part of a dynamic team that values your contributions and supports your career growth, we’d love to hear from you