Resident Services Associate

Dandara Living are looking for Resident Services Associate to support the Senior Resident Services Associate on the day-to-day operations of our Build to Rent development. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our scheme. If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game-changing team, you'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Working Pattern - Monday to Friday 8am-5pm or 9am-6pm (working every other saturday) What you will do As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected Assisting with Parcelsafe deliveries & collections. Dealing with resident and guest enquiries Booking and managing of resident amenity spaces Conduct move- in appointments, inventories, and meter readings Compiling of inventories Carrying out mid term inspections Carrying out move out inspections Logging maintenance issues Issuing of keys on move in and key replacements Keeping the resident amenity spaces tidy and presentable Dealing with vehicle parking and keeping accurate records Deal with noise complaints and escalating where appropriate Updating site wide communications / residents' portal as required Assisting on open days and residential events Carry security walks as and when required Cover another shift pattern with the team as and when required Updating inventory feedback and actioning any point raised What you will have Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems Demonstrable understanding of H&S requirements on site A passion for giving great customer service. ARLA, IRPM or COSHH would be desirable, but training will be provided. What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK's leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £26,100 a year 25 days holiday + holiday purchase of up to 5 days Employee Assistance Programme - EAP Health Hero digital doctor - 24 hr virtual help and appointments Health Assured Wisdom App My Benefits discount platform - hundreds of discounts to the UK's favourite retailers, gyms, restraunts and more! Cycle to work scheme Employer matched pension scheme of up to 5% Life assurance x3 (with a paid option to opt into X4) Competitive parental leave Quarterly recognition awards Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.