Business Improvement Officer

Business Improvement Officer Location: Hybrid working (minimum 2 days in the office) Rate: £30 per hour (Umbrella) / £22.74 per hour (PAYE) Contract: Interim Are you ready to lead and shape meaningful change within a public sector organisation? We are currently seeking an experienced Business Improvement Officer to drive innovative transformation and process improvement initiatives for one of our key clients. Key Responsibilities * Collaborate with senior leaders to embed a culture of continuous improvement, ensuring sustainable change across all levels of the organisation. * Lead process improvement reviews and projects using methodologies such as LEAN, Six Sigma, and value stream mapping to streamline operations and increase efficiency. * Work alongside teams in Digital, HR, Customer Service, and Communications to drive cross-functional collaboration and align process improvements with organisational objectives. * Provide expertise in building change capability across the workforce, ensuring teams are equipped with the skills and tools needed to support and sustain ongoing improvements. * Lead workshops and facilitate discussions to engage staff, identify improvement opportunities, and implement solutions. * Develop and present business cases for proposed changes to senior leadership, ensuring alignment with strategic goals and the delivery of value for money. * Use data analytics to inform decision-making, track project outcomes, and ensure benefits realisation from process improvements. * Support the Transformation Programme by contributing to risk management, benefits tracking, and post-implementation reviews. Essential Skills and Experience * Proven experience in continuous improvement and business change, ideally within the public sector or service delivery environments. * Expertise in using LEAN, Six Sigma, or similar methodologies to successfully deliver process improvements and transformation initiatives. * Strong understanding of change management, with the ability to build change capability and manage complex projects. * Excellent communication and facilitation skills, with experience engaging stakeholders at all levels and leading cross-functional collaboration. * Proficiency in data analytics to underpin process improvements and measure outcomes. Desirable Skills * Familiarity with digital transformation solutions to enhance efficiency and service delivery. * Experience in project management methodologies such as Agile or PPM. * Prior experience in a local authority or public sector setting, with an understanding of governance structures. Qualifications * A recognised Continuous Improvement certification such as Lean Green Belt, Six Sigma, or equivalent. * Relevant certification in Change Management or Project Management (e.g., Agile, PPM). Why Apply? This is a fantastic opportunity to work on impactful public sector transformation projects, playing a key role in shaping future service delivery. If you're passionate about driving positive change and improving outcomes, we'd love to hear from you