Job Title: Senior Account Manager
Location: Hybrid; Office based in South Bank
Salary: £40k + commission
About The Goat Agency: The Goat Agency is a leading social-first advertising agency that harnesses the power of influencers to create engaging and impactful marketing campaigns. Our dedicated team delivers exceptional client results by leveraging social media platforms and influencer partnerships. We utilise data-driven strategies and creativity to make a real impact in the digital landscape.
Role Overview: As a Senior Account Manager at The Goat Agency, you will play a crucial role in our client servicing team, managing day-to-day operations and ensuring the successful delivery of social media and influencer marketing campaigns for our valued clients. You will work closely with the rest of the account management team and collaborate with internal teams to oversee impactful campaigns that drive results.
Responsibilities:
- Working with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.
- Oversight of multiple campaigns simultaneously, liaising with the influencer relations and campaigns teams constantly to stay up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
- Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face to face meetings, while providing recommendations and expertise at every stage of the campaign.
- Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
- Continual forward-thinking and proactive ideation of additional activity that Goat could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
- Building trusted relationships with clients, leading to repeat business in the long-term.
- Managing and training new starters, as well as mentoring junior staff members to share your expertise, inspire them, and help them achieve their potential.
Required skills and experience to apply:
- 4+ years of experience working for a brand or in a client servicing role at an agency, dealing with high profile and demanding clients.
- Experience pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels.
- Passion for influencer marketing, an understanding of social campaigns and evolving knowledge of industry developments.
- Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
- Ability to stay calm under pressure and deal with problems in a logical and efficient way.
- Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
- Demonstrable experience delegating and prioritising an ever-changing workload.
Company Culture and Benefits:
- Regular social events and ongoing clubs
- Provided MacBook laptop to work from
- Flexi-hours
- Remote/Hybrid Working
- £200 grant to make your working from home set up comfortable once you’ve passed probation
- Health and wellbeing allowance once you’ve passed probation
- Health Insurance after you’ve passed probation
- Life Insurance Policy
- 25 Days Holiday plus bank holidays, accruing up to 30 days based on length of service
- Birthday & Work Anniversary Days Off
- Length of Service Gifts
- In-Office Benefits such as beauty treatments & yoga
- Flexible Bank Holidays
- Volunteering Days
- Free Flu Jabs
Plus many more!
The Goat Agency is an equal-opportunity employer and welcomes applicants from diverse backgrounds.