Store Manager - Food and Beverage

Store Manager - Food and Beverage York Our client is a locally renowned bubble tea brand. They are looking for a Store Manager to run their store in York. They aim to keep their core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. They are looking for those who love customer service to join their bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of their key values, so their customers and employees are extremely valuable to them. To show how much they value their employees, they focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! THEIR MISSION Continuously innovate, improve their services and products to create the most memorable and happy experience for their precious customers. YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities Ensuring the team are continuously motivated and working together Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable Monitoring inventory levels and ordering new items Scheduling and managing the rota, ensuring there are enough manpower Ensuring the quality standards in customer service and health and safety are maintained Maintain the stability and reputation of the store Develop a passionate working environment and help their bubble baristas to constantly grow and improve Build, develop and maintain a high performing team Responding to customer complaints/concerns in a professional manner Training and educating your team on making drink processes and policies Managing and creating content for TikTok in your branch Completing reasonable tasks assigned by the company YOU ARE Minimum 1-2 years' experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a ‘can do' attitude Strong leadership and customer management abilities Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with their customers & the team BENEFITS Our client will strive to provide numerous career progression opportunities to help your growth Treat you to free bubble tea drinks Offer you staff discount scheme on their tasty bubble tea drinks Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible Apply today with an up-to-date CV. TPBN1_UKTJ