At Oracle Cloud Infrastructure (OCI), we are a diverse team of fellow creators and inventors building the future of the cloud for enterprises. We act with the speed and attitude of a start-up, with the scale and customer focus of the leading enterprise software company in the world.
Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.
That commitment to the greater good is most evident in Oracle’s Sovereign Cloud offerings. Dedicated to meeting the 21st-century IT technology needs in the government’s public and defense sectors, OCI delivers highly available, highly secure cloud infrastructure to service the world's most demanding, mission-critical workloads. Be a part of the future.
Preferred Qualifications
We seek a senior cloud operations leader for our UK Sovereign Cloud with the skills, knowledge, and passion for cloud operations. As the country leader for our sovereign cloud offerings in the United Kingdom, your experience managing large-scale cloud or IT service delivery is instrumental in delivering our highly secure, highly available services. Your enthusiasm and expertise in fostering an operational mindset across various engineering organizations are critical to achieving success.
This role has many responsibilities, including managing a diverse team, working across internal and external organization boundaries, and interfacing with internal sales, product, legal, and service delivery teams to bring OCI’s growth plans to fruition. But your commitment to the customer experience is paramount beyond all these. You must have a passion for operations and an unassailable commitment to ensuring our customers have the best experience.
Minimum Qualifications:
- Bachelors degree in Computer Science, Telecommunications, or an engineering discipline (such as electrical engineering)
- 10+ years experience working in the field of Information Technology, including five years direct interaction with United Kingdom Public or MoD IT service support
- 10+ years experience as a people leader, building and maintaining an enthusiastic and dedicated workforce
- Prefer recent experience managing cloud services with, or for, a cloud hyperscaler
- Passion for IT operation
- Analytical mind, with experience creating and managing to a set of metrics and key performance indicators (KPI)
In this role you will be required to:
- Management
- Demonstrate ability to hire, develop, and retain senior technical and managerial leaders
- Manage a large, distributed work force working with corporate and local HR to administer performance review and management programs
- Partner with external organizations to develop and deliver operational excellence programs across the OCI and OCI internal partner organizations
- Technical Leadership
- Coordinate across OCI service teams for the development and delivery of tooling frameworks and automation platforms to support UKGov Operations teams in the elimination of toil
- Business Leadership
- Partner with product management, customer support, and your operational leads to optimize the customer experience
- Understand and coordinate the completion of UK customer cloud credential and authority-to-operate (ATO) exercises to expedite the onboarding of customer workloads
- In collaboration with your country, theatre, and global sovereign cloud operational leaders, develop and deliver efficiency programs to maximize workforce productivity
- Lead and own the long-term strategy for your area and contribute to the plan for the broader organization
- Develop and execute annual roadmaps, with the ability to pivot to changing business requirements
- Drive programs to effectively monitor and measure the productivity and efficiency of your workforce and identify opportunities to improve work/life balance as well as drive operational excellence
- Operational Leadership
- Lead operations improvement programs across your cloud domain
- Serve as an ambassador to OCI customers, addressing performance concerns and delivering long-term remediation strategies to meet contractual SLAs
- Develop, grow, and maintain data-driven metric programs that speak to both the operational and business status of your cloud domain
- Partner with external organizations to develop and deliver operational excellence programs across the OCI and OCI internal partner organizations
- Technical Leadership
- Coordinate across OCI service teams for the development and delivery of tooling frameworks and automation platforms to support UKGov Operations teams in the elimination of toil
- Business Leadership
- Partner with product management, customer support, and your operational leads to optimize the customer experience
- Understand and coordinate the completion of UK customer cloud credential and authority-to-operate (ATO) exercises to expedite the onboarding of customer workloads
- In collaboration with your country, theatre, and global sovereign cloud operational leaders, develop and deliver efficiency programs to maximize workforce productivity
- Experience with cloud infrastructure technologies, IT infrastructure and service monitoring, and the software development lifecycle
