Quality Manager

Our client are looking for an experienced, hands on, Quality Manager to join their team in Norwich.

Key Responsibilities of the Quality Manager will be:

• Lead investigations into customer complaints, analyze trends, and ensure appropriate corrective actions are in place.
• Conduct routine audits and collaborate with production teams to maintain a high standard of audit readiness, fostering a "ready every day" culture.
• Oversee product quality checks to ensure all output meets or exceeds customer expectations.
• Maintain Quality Management Systems (QMS) across all sites.
• Supervise daily taste paneling and confirm accuracy of quality attribute documentation.
• Compile and present site technical and quality KPIs in monthly reports.
• Coordinate and manage traceability exercises, product recalls, and withdrawal testing.
• Inspire and lead the technical and hygiene teams, continually developing team capability.
• Update technical specifications and manage third-party and customer audits as needed.
• Collaborate with the Head of Manufacturing and Head of Technical to drive technical excellence across the board.

Requirements for this Quality Manager position:

• Proven experience in a Technical or Quality Manager role within the food or beverage industry.
• HACCP Level 3 certification (or higher) and experience with BRC or similar audit standards.
• Strong quality assurance knowledge, with experience in customer-facing roles and people management.
• Ability to build strong operational relationships and work autonomously with attention to detail.
• Internal Auditor training, with a desire for continuous improvement and an adaptable, positive outlook.
• Flexibility and a proactive approach in food safety situations.

Package Includes:

• 45,000 - 55,000
• Private Healthcare
• 5% Matched Pension Scheme
• Life Insurance