Service Co-ordinator

An excellent opportunity has arisen to work for our established client in Theale as an Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm. Ideally, you have worked in the Audio/Visual sector As the Service Co-ordinator you will be responsible for: To assist the Service/Installations Manager & Supervisor. To answer the Service Line telephone promptly and pleasantly and to handle all calls/information with discretion and confidentiality. Monitor Service email inbox and deal with any enquires. To ensure all service calls are logged promptly onto Optim & Verisae. Arranging for Sub-contractors to attend calls and raising purchase orders. Update engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor. Update customer websites with engineer ETA and delivery of kit/parts. Systems used: Verisae, Expansive, Pronet, Oss, Bellrock, Cloud FM & Nexus Benefits: 23 day rising to 25 days + Bank holidays Healthcare Pension The successful Service Co-ordinator will have the following related skills / experience * Good communication skills and a pleasant customer focused attitude * A working knowledge of A/V installations with some technical knowledge * Good organisational skills * Good computer skills * Good problem solving skills For more information, please contact Barbara Hamilton on 0118 956 7064 TPBN1_UKTJ