Company:
Schindler Limited
Location: Addlestone
Closing Date: 24/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company description:
Location: Addlestone,England,United Kingdom
Job ID: 77783
We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Job description:
We are currently recruiting for a Service Leader to join our Team in Addlestone & The South. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development. This is a full time and permanent role.
Duties & Responsibilities:
Optimise the Regions staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training.Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Deliver repair sales targets as determined by the Regional Director
Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Manage and follow-up actions of customer claims and complaints
Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
Manage non-chargeable repairs to control costs as best as possible
Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
Conduct at least monthly drum beat meetings as a group or one to one as required with first line reports
All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policie
Profile description:
Candidate Requirements:
Degree qualified or equivalent in a relevant technical or business discipline.
Proven track record of running a service business unit (five to seven years) in a related industry.
Proven track record in managing the customer interface
Proven experience in a management/leadership role
Proven experience of P&L responsibility
Knowledge of the Lift industry or Facilities Management
Proven technical and commercial awareness as it relates to the lift industry business would be desirable
SAP experience beneficial
Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
Sound decision making and good problem-solving skills
Strong attention to detail and excellent written and verbal communication skills
The ability to work under pressure and to deadlines
Some travel may be required
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