Technical Events Operations Manager

This is a new and highly technical role - We require an experienced Audio Visual professional to work on high end events within a prestigious Hotel/Live event venue. Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation, where appropriate. This role reports to the Technical Event Manager or Cluster TEM or Area Manager.
Job RequirementsHigh School Diploma, or equivalent is required. Bachelors degree is preferred.3+ years of audio visual experience1+ years of supervisory experienceWorking knowledge of audio visual equipment in a live show environmentExperience handling pre-planning and operations of large audio visual eventsProficiency with the use of computer hardwareProficiency with computer software and programs, including the Internet and Microsoft OfficeEffective leadership abilities and customer satisfaction focus.
Operations ManagementDirects the operations team on daily equipment setups and strikes.Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the companys standards.Establishes excellent working relationships with hotel/venue staff and executives, team members, neighbouring locations and all vendors.Utilises the billing system to coordinate invoicing activities and ensures accuracy.At times, attend operational venue meetings such as daily stand-up meetings with venue operations staffPromote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.
Asset ManagementEnsures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.See the Bigger Picture - Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.Researches and remains current on new technology and equipment to purchase.
People DevelopmentMaintains a positive employee relations environment for all team members.Value People - Manages staff to support the growth of the business and accomplish the organisational goals.Provides focused and continued coaching to develop the skills of team members.Manages HR activity including selection, performance management, and training and development, where appropriate.Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.Do the Right Thing - Supports property-wide training programmes including but not limited to Safety, Educational and Employee Enhancement programmes.Recommends team members for additional training opportunities as needed.
CompetenciesCommunicationExceeding Customer ExpectationsPeople DevelopmentTeamworkConcern for Quality
Team members must be able to meet some physical demands in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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