Customer Service Manager

Customer Service Manager 37 hours per week, based in Preston £38,714.03 per annum As the Customer Service Manager you'll manage the Customer Liaison, Repairs, Planning and Compliance teams. Working with the Team Leaders you'll ensure an excellent customer-focused service is provided to our tenants in relation to general property repairs and maintenance tasks. What we are looking for: Previous experience of managing a planning and administrative team. Significant experience of working in a customer service role and delivering high levels of customer satisfaction Proven ability to translate customer requirements into processes, procedures and behaviours that deliver an excellent level of service It would be great if you also had: Experience of working in social housing or similar An understanding of the administrative aspects of gas and electrical compliance and the associated legal processes Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance plus your birthday off and Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy. This role is based from our gorgeous dock-front offices. We offer flexibility wherever possible to accommodate our business and your personal needs. A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.. If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application. Dates for your diary: The closing date for this role is 10th November 2024 atmidnight with interviews expected to be held on Monday 25th and Tuesday 26th November 2024. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible. TPBN1_UKTJ