Application Support Analyst

Jonathan Lee Recruitment is working with a furniture manufacturing business based in the Leeds area who are recruiting a Application Support Analyst to join their team. The role is part of the IT team working closely with the 2 nd and 3 rd line IT support helping them with requests and ensuring the smooth running of a variety of applications. The company is mid-way through a Microsoft ERP migration project, the future candidate will be involved in supporting the project. This is an office based role with some blended in work from home opportunity once a week. The role will oversee the daily delivery of IT support with a focus on supporting the hybrid Microsoft ERP environment and production systems. Proactively managing the internal helpdesk, ensuring prioritisation, escalation and resolution to a variety of requests. The key duties and responsibilities are: The Application Support Analyst will receive all incoming requests and incidents into the helpdesk, fixing what they can and escalating other issues where relevant. The role requires outstanding communication skills to effectively guide and advise stakeholders relating to technical difficulties to a high level of customer service. As part of the role you will help maintain the integrations and transfer of data across multiple systems. Collaborate with key stakeholders to develop business process and system improvements inline with the company strategy. Support the continuous deployment and enhancement of the companies Microsoft estate. To be considered as a suitable candidate for Application Support Analyst we are looking for as much as the below to be shown in a CV profile across Qualifications and Experience: Strong experience with supporting an ERP. If you have experience with Microsoft D365 this is highly desirable Demonstrate experience of working in a technical role providing 1 st and 2 nd line support. Strong communication skills with a variant of stakeholders to build strong working relationships. A strong desire for continuous learning and personal growth Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included