IT Support & Systems Administrator

Job Title: IT Support & Systems Administrator Location: London, Hybrid Company: BritBox International Limited Reporting to: Information Technology Manager Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment Our Vision: To be World leaders in British streaming Our Purpose: Investing in British Creativity to delight fans with its quality all over the World About US We are creators and champions of the best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world. We’re relentlessly creative and in this new world of content, where the possibilities are endless, we are charting our own course. We are thriving in 5 markets already around the world and have ambitious plans ahead of us. This is where you come in…. we are on the lookout for talented individuals to join our BritBoxer family and help us to navigate the adventures ahead. Job Purpose We're looking for a dynamic and experienced IT Support and Systems Administrator to provide vital technical expertise across our entire organization. In this mid-level role, you'll be the go-to person for ensuring seamless day-to-day operations while spearheading impactful projects that drive success in every corner of the business. Your contributions will be critical to keeping our systems running smoothly and our teams empowered to perform at their best. Responsibilities: Serve as the first point of contact for IT incidents and service requests. Diagnose and troubleshoot hardware and software issues, including laptops, mobile devices, and peripherals. Provide quick fixes and escalate issues when necessary. Resolve a range of technical issues, from basic to complex, related to hardware, network connectivity, and software applications. Perform system updates, patches, and upgrades. Lead and participate in IT-related projects, including system implementations, migrations, and hardware refreshes. Manage hardware refresh cycles, ensuring timely and smooth deployment of new equipment across the organization. Provide training and guidance to users on internal applications and system features. Perform root cause analysis for recurring issues and recommend long-term solutions. Document processes and troubleshooting steps, contributing to the knowledge base. Write and maintain user guides and documentation. Manage user accounts, groups, and permissions across multiple applications and platforms. Ensure security best practices are followed for system access and data protection. Ensure devices are properly managed and secured across the organization. Knowledge and Experience: Azure Active Directory (EntraID) for managing user accounts, groups, permissions, and policies - Must have experience. Microsoft Exchange, including creating and managing groups, contacts, distribution lists, and mailboxes -Must have experience Microsoft Office Support, especially Outlook, OneDrive, and SharePoint - Must have experience Strong competency in supporting either Windows or Mac platforms, with proficiency in supporting the other - Must have experience Experience with one of our endpoint management tools, either Microsoft Intune or Jamf. Used for managing devices, enforcing security policies, and performing software deployments - Must have experience Proficiency in diagnosing and troubleshooting issues with mobile devices, TVs, and streaming devices -Desirable Experience in project delivery, including implementing new systems, managing migrations, and overseeing hardware refreshes - Desirable Atlassian Cloud administration experience (Jira/Confluence) - Atlassian tools are integral to our operations, with Jira supporting both BAU ticketing and project delivery and Confluence aiding in the creation and maintenance of technical documentation - Desirable Microsoft Azure resource management - Our business-critical operations are increasingly hosted in company-managed cloud environments - Desirable Note: This job description is not exhaustive and may be updated as the business evolves.