Technical Support Engineer Belfast

About UsLucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm.We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhead.Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurable price distribution in one unified solution available via a Web based UI. Coupled with advanced liquidity management, real-time TCA and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application Support Engineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:A passion for technology, with an ability and desire to pick up new technologiesExperience of first and second level support, and client onboardingUnderstanding of support processes, and ability to react and adapt to changing circumstancesStrong skills in Unix/Linux based environmentsExperience with Financial Services, in particular concepts of Market Data and Order EntryExcellent communication skillsStrong analytical and logical problem-solving skillsWhile any potential candidate will be expected to learn new and unfamiliar concepts as part of their day-to-day role, knowledge and experience of any of the following would be advantageous:NetworkingDeployment ManagementKnowledge of common scripting languages and ability to automate common processes, and interact with existing frameworksFX / FI & Crypto MarketsMessaging protocols, in particular FIX & ITCHBenefits of the role include:Company Pension SchemePrivate Health & Dental Care25 days annual leaveOpportunities to travelFlexibility to work from home (Hybrid)