Customer Success Manager

World leading cloud-native data platform is searching for a Customer Success Manager to join their expanding team in London . Underpinned by AI, data science, and a secure data foundation, this advanced platform makes data actionable with user-friendly dashboards and apps (advanced analytics) to amplify business impact exponentially. The successful candidate will be responsible for developing relationships with each customer to ensure value is delivered to identify expansion opportunities and will own subscription renewals. As the platform is used across many departments, industries and company sizes, your day could include discussions on marketing effectiveness in advanced tech; implementing data science in Pharma; transparency in Sales Operations in Finance, or how to build and roll-out new data products in Professional Services. This role is highly impactful and one in which is a key player in the organisation and requires someone who is proactive, hands-on and diligent, to offer exceptional value added services to customers. Responsibilities Become knowledgeable of solutions and service offerings, including SaaS business solutions, professional services and how we support our customers Manage renewal commercials, quoting, negotiation and ensure value is positioned in subscriptions Manage customer relationships and become the trusted advisor for the customer to work with for within data, technical and business functions Build and rollout adoption plans with customer stakeholders to grow usage within their business Work to ensure customer satisfaction with the product by anticipating their needs, understanding the overall vision of their company and understanding the role the platform can play in supporting them Expand current customer accounts through upsell opportunities of licences and services Qualifications A Bachelor's degree (or equivalent) preferred A professional with strong organisational, and personal skills to successfully communicate and negotiate with internal and external customers Maintain accurate, effective client communication with data leaders and business executives High mental agility to manage and adapt to customer objectives and situations, balanced with company objectives Ability to manage concurrent deadlines and projects to completion with a high level of diligence Excellent communication, written, presentation, and negotiation skills sufficient for working with senior business executives Self-driven, motivated and results oriented Manage multiple priorities – proven time management skills to manage multiple priorities across numerous accounts (30-40) You should be able to connect effectively with data and business executives in $50m-$5bn revenue companies A strong ability to work in concert with sales and technical specialists on account engagements Any European language skills (German, Italian, Spanish, French) would be a plus, but not a must Have used data analytics and BI tools – have created a dashboard, built ETLs, used data in their role Benefits A generous compensation/OTE package on offer Meritocratic working environment and strong career progression opportunities Private healthcare, generous pension Employee stock options A fast growth, exciting business with an open and inclusive culture Continuous learning and development Great offices and flexible working This position is open to candidates eligible for working in the United Kingdom. No sponsorship is on offer at this time. Only shortlisted candidates will be contacted about this position. About us We're a dedicated recruiter bringing together the brightest talent with organisations creating cutting-edge technology to change the world for the better. We partner with technology providers at the forefront of meaningful innovation. And we’re here for talented individuals who are passionate about using their skills to drive positive change. Mind Detect provides exceptional recruitment services to businesses who are leading the way in Data, Machine Learning and AI-driven technologies throughout Europe, the US and Asia.