Salary: 3 hours shift at £14.18/per hour.
Length: This is a zero-hours contract. Shifts are usually 3hrs in length. Times vary. Shifts are allocated a month in advance. There is an expectation for successful candidates to regularly work weekends.
We have an exciting opportunity for individuals to become Tour Guides at the Royal Court.
This is an exciting internal opportunity as Tour Guides will play a key role in ensuring all patrons are warmly welcomed to the Royal Court whether it be a person's first visit to any theatre, the Royal Court or if they are a regular theatre goer. The Tour Guide is the public face of the theatre, delivering excellent customer service and care, while ensuring that health & safety and licensing regulations are upheld.
Tours will generally be programmed on Saturday mornings, Sundays (May - September) and midweek tours when the theatre schedule allows.
The role of Tour Guide includes sharing its charitable purpose and promoting commercial opportunities. Up to date knowledge of the organisation, it's work and staff, cast & companies is essential. Tour Guides also prepare, serve and clear down hospitality packages purchased with the tours.
Responsibilities
- Lead on structured tours of the Royal Court theatre, both Front of House and Back of House
- Ensure the building staff are aware of the tour times and if there are any areas of the building that are off limits during the time and plan around those to deliver the tour script
- Seek opportunities for active engagement with visitors during the tour
- Adapt the content and delivery of information according to visitors' interests and requirements.
- Encourage question and answer sessions after tours/talks
- Research and be knowledgeable of past Royal Court activity, staff and productions
- Remain knowledgeable with current services, productions, and people across the organisation.
- Proactively promote other Royal Court Theatre activities, productions, events and commercial opportunities
- Attend all training associated with the role, and to contribute to training and development through peer skill sharing
- Be fully aware of all health, safety, and evacuation procedures for the role
- To proactively offer level access routes of the tour to ensure the visitor experience is accessible and enjoyable for all visitors
- To prepare, serve and clear down any hospitality package purchased with tour tickets; hot drinks and food.
Knowledge, skills and experience
The successful candidate will have:
- Proactive and flexible approach to work
- Ability to work calmly and effectively in stressful situations
- Ability to use initiative with different audiences, answering questions and guiding the narrative of the tours
- An ability to verbally portray lived experiences of the plays that have been performed here to a wide variety of people without causing harm
- Have an awareness of the Royal Court's work and artistic mission.
Further details regarding the role and the application process can be found via the Apply button. If you are interested in this role, please review the job description and email an application form by no later than 3rd November. Please address how you meet the criteria set out above within your application.
To note, your expression of interest can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides).
Auditions will take place the 8th of November. Auditions will comprise of a 15-minute audition where applicants will present a selection of the Royal Court tour script group to three members of the Royal Court team. There will also be a 10-minute interview following the audition.
If you have any questions about the role, please do not hesitate to contact the recruitment inbox ahead of the closing date.
We welcome and encourage applications from candidates who are under-represented in the creative industries.
Please make sure that you state in your application that you found this role via Creative Access.