Studio Sales Assistant

Dagmar is a fast growing, high-end Scandinavian design brand headquartered in London with a well-established global customer base. We are looking for a dynamic and experienced Studio Sales assistant to help us meet our ambitious growth targets over the coming years.As part of a small but rapidly growing team it is essential that you are proactive and comfortable working autonomously.Are you an organised communicator, energised by delivering an outstanding customer experience? Our team need a reliable assistant to be our first point of contact and ensure our customers receive timely and accurate communications during each project with a polished and professional energy.This is an incredible opportunity to help build a brand and be part of our journey.Key Responsibilities:• Answering emails and phone calls as the company’s first point of contact• Monitoring online sales platforms for customer enquiries throughout the day• Reliably recording enquiries on a central log / CRM and following up• Conferring with colleagues to compile prices and production timings for each order• Issuing quotes to customers and raising invoices• Sending fabric samples to customers and following up to confirm selection• Organising transport / booking couriers for UK and international delivery• Updating customer by email on the status of their order• Supporting the showroom for private viewings• Supporting with events (LDF, Clerkenwell design week and international trade shows)Required Skills:• A high standard of verbal and written English is essential; our customers expect a friendly but formal service aligned with the luxury market• The ability to record and organise tasks is crucial, gathering the required information for each enquiry and ensuring it is progressed in a timely way• Tech-savvy and able to work efficiently on email, spreadsheet and web-based platforms• Experience in an office-based role and an understanding of professional communication• An interest in furniture design and a commitment to deliver an exceptional customer experienceWhat we offer:We offer a fast-paced, demanding yet fun working environment with a young team who are dedicated to meeting our ambitious goals. Quality is at the heart of everything we do from the products we design and make to the customer experience we strive to offer. We have an entrepreneurial culture and encourage team members at all levels to contribute their own ideas and shape the company they want to work for. Our recently refurbished offices and showroom are in Clerkenwell in the heart of London’s architecture and design district.Full time office-based position in Angel (East London)Reporting to: Head of Sales//Key Account managerWorking hours: 9am-6pm20 days holiday + bank holidaysSalary circa £28k dependant on experienceStart date: ASAPPlease email your CV to [email protected] About the Business:Dagmar was founded in 2012 with a simple mission: to showcase the best in 20th century Scandinavian design. We are dedicated to promoting the values and traditions of this period and continuing the legacies of the designers whose unique creativity left an indelible mark on global culture. Scandinavian design has long been recognised as the perfect marriage between aesthetic beauty and functionality. This feat was achieved thanks to a supreme level of craftsmanship and the utilisation of the finest materials in the world. We apply these same principles to the furniture that we design & produce across three distinct collections.