Hotel Receptionist

Hotel ReceptionistFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Resolve Recruitment are working with a well known Hotel in the Thornbury area of Bristol in the hunt for a talented hotel receptionist, creating truly memorable and impressive 5* experiences for their guests.Job Description and day to day duties of the hotel receptionistup to £24, 794per annum (depending on experience)40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hourshifts between from 7 am to 11 pm) full flexibility requiredAn additional share of service charge and tips (estimated 2k per year)An enthusiastic, warm and friendly professional with a passion for the hospitality industry.You will be the first person to welcome guests into the hotel and will be ready to make that unique first impression with confidence.Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for themStrong IT skills in Microsoft Office, alongside running reports and creating any other reports as requiredUse the Opera Front Office System to check in and check out guests and take payments.Ability to tackle the original spiral staircases and assist guests with their luggage and show them to their room (there is no lift)You will relish in providing guests with information about the hotel services along with any activities that they can book up in the local areaExcellent communicator and listener with a creative and positive attitude with ability able to address any of our guests requirementsRespond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashionQualificationsExperience in a Receptionist role, ideally in a 4* or above establishmentIT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMSProficient in verbal and written EnglishCapability to work across multiple projects efficiently and adapt accordingly.A passion for excellent organisation and customer service skillsAttention for details and proficiency in verbal and written English.Desire to exceed guest expectations.Ability to commute to Thornbury, BristolAdditional Information28-day holiday including bank holidaysPaid day off on your birthdayComplimentary stay at the Hotel after 3 months probation period passedTraining programmes via internal & external professionals and access to online training facilitiesStaff and family rates on hotel accommodation and discounts on food and beverageRecognition programmesCareer development programmesUniform and meals provided whilst on duty and free parkingIf you are a talented Hotel Receptionist with the ability to work in Thornbury, Bristol, we want to hear from you.AMRT1_UKCT