Apprentice Customer Service Technician, Birmingham

Role Overview:In a Nutshell…We have an exciting opportunity for an Apprentice Customer Service Technician to join our Vistry South Central Midlands region, based from our office in Coleshill, with travel required across the region. As our Apprentice Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.   You will carry out repairs, source all necessary materials in advance to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice. Let’s cut to the chase, what’s in it for you…Competitive basic salary and annual bonus Agile working possible (dependent on role)Up to 33 days annual leave plus bank holidaysPrivate Healthcare Enhanced maternity, paternity and adoption leaveCompetitive contributory pension schemeLife assurance – 4 x your annual salaryShare incentive schemesEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values – Integrity, Caring and QualityAbility to work under pressure and meet deadlines Accuracy and attention to detailExcellent communications skillsGood team working skillsTime management skills Honesty and discretionGood understanding of Microsoft Office, Excel, OutlookExcellent analytical skills and organisation skillsGood Maths and IT skillsAbility to work to high degree of accuracyFull UK driving licence essentialMore about the Apprentice Customer Service Technician role… To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visitTo complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to FinishesTo review defects lists and procure any materials required prior to customer appointmentsTo complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-throughTo meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractorsAttend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinatedMaintain accurate records on the Defects Management SystemTo organise and prioritise workloadWill be completing Apprenticeship Property Maintenance Operative Apprenticeship Level 2Finally, let’s tell you a bit more about us…We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.#LI-KM1Job Type: Permanent - Full TimeLocation Detail: Bromwich Court,Highway Point, Gorsey Lane, Birmingham, B46 1JU