Operations Administrator

Location: Knutsford Job Type: Full time Contract Type: Fixed Term Contract Salary: £25,000 - £26,000 per annum The Veterinary Defence Society are offering a great opportunity to join our Claims Operational Team on Fixed Term Contract starting on a 3 month minimum contract, as an Operational Administrator. You would report into the Operations Manager and act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity. This is a great opportunity to gain experience learning about financial services, customer service (including communicating professionally with veterinary surgeons, veterinary nurses and practices). You will also be interacting and learning from our other departments such as Finance, IT, our veterinary Claims team and the Underwriting group. What are we offering? • Life Insurance • EAP Scheme – with face-to-face sessions if required, 24/7 phone line • Hybrid working (Hybrid although if you wish to work in the office you can do) • A competitive salary • Benefits portal access • Private Medical Insurance, including full cancer and mental health care • Cashplan, giving you allowances for optical (£175), dental (£175), Chiropractors etc • Optical Scheme -Eye test and glasses amount either through the Cashplan or Specsavers • 30 days holiday – plus all bank holidays • Charity/Volunteering day off • Non-Contributory Company Pension – 10% with Aviva (can salary sacrifice) • Menopause Support • Enhanced maternity pay • Enhanced paternity pay • Buy Holidays – Salary Sacrifice • Cycle2Work Scheme – Salary Sacrifice • Various social activities throughout the year • And finally, a great place to have a fulfilling and stimulating career Key Responsibilities: • Creating and maintaining cases on key IT systems • Improving processes which restrict the team’s ability to deliver the best possible service to members • Delivering the best possible service to veterinary Large Employer Groups • Liaising with our accounts department in relation to claims payments • Sharing knowledge of key tasks and activities with other members of the Operations and Change team to support a flexible resourcing model • Demonstrating willingness to take on any task required to deliver the best possible service to members • Ensuring that all complaints and positive feedback received from members are recorded promptly and accurately • Contributing to the successful delivery of VDS internal projects by participating in requirements gathering, testing, training, and implementation activities • Collating post, e-mails and faxes with paper and electronic files and ensuring correspondence is scanned on to the appropriate member record using the Society’s IT network • Maintaining the department’s filing system by ensuring that all relevant correspondence is filed appropriately Requirements: • Possess excellent organisation skills and a good attention to detail • Have solid, well-developed IT skills • Have an ability to remain calm under pressure and be a good team player • Be able to communicate effectively with a wide variety of people within and external to the Society • Be a dependable, honest and fun work colleague If you hold the above criteria, this could be the opportunity for you! At The Veterinary Defence Society and VDS Training, we are committed to equality and diversity. We ensure that job standards are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, any other protected characteristic, or social status. As part the recruitment process, The Veterinary Defence Society and VDS- Training collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. This role is subject to a satisfactory DBS. No external agencies please. The Veterinary Defence Society (VDS) is a mutual insurance company, established in 1865 and run by experienced veterinary surgeons on behalf of the veterinary profession, which: • Insures the vast majority of the practising profession against the effects of claims of negligence • Ensures that each case is handled by a veterinary colleague experienced in claims management • Defends reputations and finances against unjustified claims and offers compensation when appropriate • Includes cover for negligence resulting in human injury • Provides legal representation at criminal and disciplinary hearings • Offers advice and guidance to members, through training, Newsletters and other helpful publications. You may have experience in the following: Claims Administrator, Operations Support Administrator, Office Coordinator, Administrative Assistant, Compliance Administrator, Customer Service Administrator, Policy Support Officer, Insurance Administrator, Data Entry Specialist, Customer Service Advisor, Document Controller, Claims Processor, Accounts Assistant, Member Services Administrator, Administrative Support Specialist, Claims Support Coordinator, Financial Services Administrator, etc. REF-(Apply online only)