Service Lead - Housing Services

About The Role
Are you ready to lead in one of the most rewarding sectors? Supported housing can be incredibly challenging, but it offers a unique opportunity to make a real difference in people's lives. Join LiveWest as our Service Lead - Housing Services and help shape the future of our supporting housing services across the South West.
In this role, you will lead a dispersed team, delivering a best-in-class, customer focused tenancy, estate, housing management and managing agent services across multiple site and client groups across the South West. You will ensure readiness for funding reform and contingency planning for schemes that may become non-viable or less effective. Your service will include those regulated by Ofsted.
We are looking for a resilient leader who can not only thrive under pressure but also support your team to maintain their own resilience in a challenging, but highly rewarding environment.
Key Responsibilities:

• Lead and manage supported housing services within a registered provider setting.
• Ensure excellence in customer-focused tenancy, estate, housing management and managing agent services.
• Manage services that include regulatory oversight by Ofsted.
• Drive improvements while maintaining efficient service delivery across geographically dispersed teams.

You can be based in any of our offices, Exeter, Weston-super-Mare or Tolvaddon with hybrid working (2-3 days in the office, dependent on business need). Interviews for this role will be held on Thursday 21 November 2024.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
About The Candidate
To be successful in this role, you will have the skills, knowledge and experience for a Level 3 role (please see our candidate information pack) and the following:

• Proven experience managing supported housing services within social housing or a related profession.
• A strong understanding of tenancy law and supported housing.
• Good level of understanding of the needs of vulnerable people in a supported housing environment.
• Understanding of regulatory regime of social housing, policy, good practice, current trends and application and landlord and tenant law.
• Resilience, leadership skills and the ability to foster resilience within your team.
• CIH Level 4 qualification (or equivalent), with a commitment to ongoing professional development for yourself and your team.
• Experience leading dispersed teams to deliver consistent and high-quality services.

What we offer:

• The chance to make a significant difference in your community
• Opportunities for continuous growth and development

Supported housing is challenging, but it's also the most rewarding work you can do. If you're passionate about making a difference and are ready to lead with resilience, we want to hear from you.
About The Company
Our Reward and Benefits:

• Defined Contribution pension scheme employer contribution of 6% - 9%.
• Discretionary Bonus scheme.
• Death in Service benefit (3 x salary).
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
• Family Friendly policies.
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
• Employee Assistance Programme.
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
• Cycle to Work scheme.
• Car Benefit scheme.
• Learning and Development including coaching and professional qualification support.
• Volunteering days.

About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.

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