Account Handler

Account Executive Location: Buntingford Salary: £22,000-£28,000 Hours: Full-time Monday to Friday 9.00-5.00 Benefits: 25 days holiday per annum (plus bank holidays) Free on-site parking Continuous opportunity for career progression and further qualifications Beautiful and rural office location A friendly and social office, holding team events throughout the year Pension Contributions & Employee Benefits Schemes The Company Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business. The Role We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients. Responsibilities: Answering calls from our customers or meeting them face to face at the office Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate Identify opportunities for cross-selling (including financial services) Investigate, consult on process claims Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client Skills and Requirements: Previous customer service experience is desirable but not essential. UK Driving License and access to own vehicle is essential. Be self-motivated, willing to learn and enthusiastic. Excellent communication skills both verbal and written. Strong IT literacy, proficient using MS Office Applications. Good organisational skills and the ability to manage a busy workload and prioritise tasks. TPBN1_UKTJ