Senior Data Analyst

Job post - Senior Data Analyst MARTRUST: WHERE FINTECH MEETS MARITIME MarTrust is a leader in digital payment solutions in the shipping industry. With transformative products and a strong value proposition (including a “built for maritime” e-wallet and card), our transformative products have garnered tremendous market response and fuelled substantial growth. Currently processing $14 billion in payments annually, we're just getting started! MarTrust and the bigger picture At MarTrust, we are dedicated to enhancing seafarer welfare. With over a million seafarers worldwide working in challenging and sometimes perilous conditions, often far away from their loved ones, the process of paying them and facilitating fund transfers poses numerous complications and risks. With the MarTrust E-Wallet, we comprehensively address these challenges, promoting increased seafarer welfare. By providing peace of mind while they're away from home, we make a real difference in their lives, and that's truly meaningful to us. THE ROLE: SENIOR DATA ANALYST The Senior Data Analyst at MarTrust will play a pivotal role in enabling data-driven decision-making in MarTrust’s product organisation. Placed in the MarTrust Data team, the Senior Data Analyst will work closely with cross-functional teams of engineers, product managers and designers to deliver initiatives that are critical for our customers and users. In this role, you will work across MarTrust’s suite of products including our card and wallet for shipping companies and seafarers, vendor payments and accounts payables products. You will be at the frontline of shaping the future of maritime financial services. Your new day-to-day will involve: Enable Data-Driven Product Development Create actionable insights from complex data sets through analytical methods such as cohort, funnel, and lifetime value analysis. Partner with product, engineering, marketing, and operational teams to ensure that data insights are integrated into all stages of product development. Monitor the Performance of our Products Develop and maintain dashboards and reports to monitor the performance of products and related business activities. Analyze trends and KPIs to identify areas of improvement and drive business growth. Evaluate the outcome of completed projects. Ensure that the product data used across the organisation is accurate and consistent. Develop Best-in-class Data Infrastructure Develop and refine data tools and processes to improve data accessibility and usability across the organization. Contribute to the effective use of our existing tools (SQL, Python, R, BigQuery, Mixpanel, Metabase and Excel) and contributing new tools and best practices to the data team. Advanced Data Analysis: Lead the process of extracting, analyzing, and interpreting data to provide actionable insights that drive business decisions. Identify opportunities for improvement across MarTrust's suite of products, including payroll solutions, multi-currency wallets, and vendor payments. Data-Driven Product Development: Collaborate with product teams to integrate data insights into the development and enhancement of MarTrust’s financial products. Ensure data analytics is a core component of the product lifecycle, from ideation to launch and beyond. Customer Segmentation and Profiling: Develop and refine customer segmentation models to identify key user groups and inform targeted marketing strategies. Use data to create detailed customer profiles that enhance engagement and retention. Cross-Functional Collaboration: Serve as the central point of contact for data-related inquiries, working closely with product, engineering, marketing, and operations teams. Ensure cohesive data integration across all business functions to support strategic goals. Performance Monitoring and Reporting: Develop and maintain dashboards and reports to track key performance indicators (KPIs) across products, marketing campaigns, and business operations. Analyze data trends to identify areas of improvement and drive continuous optimization. Tool and Process Development: Lead the development and refinement of data tools and processes to enhance data accessibility and usability across the organization. Implement automation and efficiency improvements where possible. Stakeholder Engagement and Communication: Maintain transparent and effective communication with internal and external stakeholders regarding data strategies, insights, and initiatives. Present complex data findings in a clear and actionable manner to influence decision-making. Innovation and Continuous Improvement: Promote a culture of innovation within the data team. Encourage the exploration of new analytical techniques, tools, and methodologies to enhance MarTrust’s data capabilities and business outcomes. This is what we need from you: Proven experience in data analytics roles, preferably in fintech or a high-growth industry. Exceptional verbal and written communication skills, with the ability to articulate complex data insights and strategies to diverse audiences, ensuring clarity and understanding. Proven ability to work collaboratively with product, engineering, marketing, and operations teams, ensuring data insights are integrated across all business functions. Strong technical ability including SQL, Python and R, and a proven ability to quickly learn new languages and concepts. Strong statistical and numerical literacy, including statistical and financial concepts. Experience in creating robust processes around data and reports, ensuring that the information the company relies on is up-do-date and accurate. Understanding of regulatory requirements relevant to the maritime and financial sectors, ensuring that data practices and product development are compliant. Comfortable working in a dynamic, fast-paced environment, with the ability to pivot and adjust data strategies based on new information or changing business needs. THE STRENGTH OF THE MARCURA BRAND BEHIND YOU Marcura is led by the two visionary entrepreneurs who founded the company 22 years ago. Their original mission, which we uphold today, is to streamline digital processes in the globally impacting shipping industry. We do this by putting our customers first. As an established, successful, diverse and energetic company, we have developed a series of transformative products/brands specifically for the maritime industry which kill analog drag via digitalization. Global and growing Our 650+ customers are based in 53 countries. Our 950+ strong team works in 25 countries. We’re actively developing new products and new product features, and we are targeting continued and significant growth in 2024 and 2025! You and Marcura So far, we’ve done a pretty good job with significant growth and market leading products. But we’re even more ambitious now than ever. With big future growth plans we have vacancies for some new teammates with big talents and expertise. In short: We’ve got big plans. To be passionate about our customers, we need to be passionate about hiring (and keeping) the best talent. That’s hopefully where you come in. If you are talented and passionate about digital transformation, tech, platforms, SaaS, customer service, and excellence we’d be pleased to hear from you. Marcura and diversity and inclusion We’re 100% committed to preserving our culture of inclusion and diversity. We’re all different. This makes us stronger as a company and helps to ensure we serve our diverse customers in the best possible way. We’re committed to hiring the best people for the jobs we have. And then making sure they’re happy and can prosper. We’ve made good progress already on gender diversity, a particular issue in the shipping industry. We welcome applications from people with disabilities, who may appreciate the flexibility of our remote excellence policy (work from home). So, if you see a job, you think fits your skills and experience, we’d love to hear from you. SOME OF THE MARTRUST BENEFITS When you join MarTrust, and the Marcura Group, you can look forward to a host of enticing benefits, including: Highly competitive salary and various other benefits A customer-facing remote-first organization that allows you to work from the comfort of your home. We'll take care of setting up your home office IT and provide a monthly remote work allowance. An extensive and inclusive onboarding process, ensuring you hit the ground running and achieve success in no time. Flexibility to maintain a healthy work-life balance. Employment with a local team, while being part of a global and ambitious organization. A vibrant working culture and the opportunity to collaborate with international players in the Banking, Payments, and Shipping industries.