Customer Service Advisor

Customer Service Advisor - Housing & Repairs Experience Essential Location: London Salary: £22.92 per hour (Umbrella) Working Arrangement: Hybrid - 3 days in the office per week Contract Type: Temporary, multiple positions available About the Role: We are looking for experienced Customer Service Advisors with a background in housing and/or repairs to join our client, a local authority in London, on a temporary basis. In this role, you will be the first point of contact for residents, handling enquiries related to housing services and repairs. Key Responsibilities: - Provide front-line support for residents, resolving housing and repairs enquiries via phone, email, web, social media, and post. - Offer timely and effective advice, ensuring customers receive accurate information at the first point of contact. - Escalate more complex queries to the appropriate departments, ensuring a seamless customer experience. - Manage a variety of tasks including issuing rent statements, taking payments, scheduling repairs, and assisting with appointment bookings. - Work closely with the housing and repairs teams, ensuring accurate information is captured and passed on to relevant teams. - Ensure high levels of customer satisfaction by working towards key performance targets. What You'll Need: - Essential: Proven experience in customer service, specifically within housing services and/or repairs. - Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and effectively. - Good working knowledge of customer management systems and the ability to maintain accurate records. - Experience working in a fast-paced, target-driven environment. - Proficiency in Microsoft Office and other software tools. - Strong organisational skills and attention to detail. Why Apply? - Competitive hourly rate of £22.92 (Umbrella). - Hybrid working with three days in the office, offering flexibility. - An opportunity to use your housing and repairs expertise in a vital customer-facing role. - Multiple temporary contracts available