Service Delivery Engineer - Coleshill, England

Service Delivery Engineer - Coleshill, EnglandIn a Nutshell…We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location.We are pleased to say, this role can accommodate agile working arrangements.Let’s cut to the chase, what’s in it for you…Competitive basic salary and annual bonusCompany car, car allowance or travel allowanceAgile working possible (dependent on role)Up to 33 days annual leave plus bank holidaysPrivate Healthcare Competitive contributory pension schemeLife assurance – 4 x your annual salaryShare incentive schemesEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values – Integrity, Caring and QualityGood working knowledge of current development methodologies and how to implement them in a small teamAbility to quickly understand requirements/designA working knowledge or a desire to learn and implement new technologiesAbility to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issuesExcellent written / oral communication skills, ability to influence others at all levelsMicrosoft Windows 8 or newerMicrosoft Office 2013 or newerMicrosoft Active Directory user/group administration and group policyPC and peripheral hardwareNetworking fundamentalsExcellent customer service skillsExcellent interpersonal skills both face to face and over the phoneStrong organisational and administration skillsTeam playerProfessional attitudeFriendly, flexible and helpful attitudeWillingness to share knowledge with othersAbility to work under pressureHold a full UK driving licenceRequires travel to other business locations and supplier locations.Desirable –Microsoft Exchange Server 2013 and Office 365 administrationMicrosoft MCPCisco CCENT/CCNACompTIA A+/N+/Server+/Security+Computing related academic qualificationMore about the Service Delivery Engineer role… Work with the department to provide services to all users:Delivery of new equipment (PC, printers, mobile devices)Deploy infrastructure (cabling, communications, etc.)Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc)Commission, relocate and decommission sites (sales & build)Support and troubleshoot services and components:Provide 2nd line support on allocated ticketsUpdate process and maintain documentationParticipate in allocated projects; including (but not exclusive to):Scoping and requirements specificationResearch and evaluationDesign and buildTest, proof of concept and pilotDocumentationDeployment and transition into service.Provide training to end users and other members of IT staff as requiredAdhere to the IT Security Strategy at all timesCommunicate with members of the IT department to ensure internal SLA’s are metAttend departmental meetings as required, contributing as necessaryProvide regular updates on progress to relevant teams and individualsFinally, let’s tell you a bit more about us…We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.#LI-WS1Job Type: Full time, PermanentDepartment: ITLocation Detail: Coleshill, West Midlands