ICT Service Desk Administrator

IT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth. Meet Key Performance Indicators (KPIs) to maintain a high standard of service. Act as a positive and professional representative of Sharp IT Services. A passion for growing your IT skills and knowledge. Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation. Understanding of backup and anti-virus solutions, and Remote Monitoring tools. This is a hybrid role working 3 x out of our Stockport office offering flexibility and the chance to grow within a forward-thinking IT team.