Print Production Engineer

This role is coveringHerefordshire (HR Postcode) - also covering Gloucester and Newport.

This will be a hybrid position covering Production Printers as well as some office based MFD'S.

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

• Respond to customer service requests for the repair of business equipment and production printers
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
• Work with colleagues to help overcome new or unusual faults
• Invoke the call escalation process in a timely manner
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction

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