Hotel Receptionist

Hotel Receptionist The Swan is our flagship hotel, and we are proud to have been awarded the prestigious AA 4 Red star recognising our hotel as one of the very best in the country. In addition, we have been awarded two Rosettes for our amazing food in our beautiful restaurant. Perfectly located on Southwold Marketplace and just minutes' walk from the stunning Southwold beach, this is the ultimate location to work. We are looking for a Hotel Receptionist to work as part of the Front of House team. We are seeking a well presented, friendly, outgoing receptionist who can build a great rapport with both our guests and diners alike and ensure everyone is met in a warm and welcoming manner. We offer an excellent package for our Hotel Receptionist including - Competitive Salary Company Pension Life Assurance Share Incentive Plan Career Development Opportunities Wellbeing Programmes Fabulous employee discounts! TIPS We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the hotel and wider business. What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. Our success is because of our people, who are at the heart of everything we do really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for in our Hotel Receptionist: We need an individual who enjoys working with people and can effectively communicate both face to face and over the phone, often the first person someone will liaise with, you will need to possess excellent customer service skills and will be happy to attend to all guest requirements to ensure the best possible service is given at all times. You will be part of a team working on online bookings, checking in guests, and checking out guests politely in a time manner, ensuring their stay was all it should be and more! You will be knowledgeable and helpful ideally with hospitality experience but full training will be given to the right candidate. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. Pay rates 21+ = £11.44 per hour 18 - 20's = £11.00 per hour Under 18's = £9.00 per hour

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