Guest Services Manager

Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q1 2025,in Canary Wharf, London. This area of the Isle of Dogs within the London Borough of Tower Hamlets forms a strategically significant part of Londons world city offer for financial, media and business services. We are looking to fill the position of Guest Services Manager to join our new team. As a Guest Service Manager, you will support the Front Office Manager in the daily tasks, and manage the front desk team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach to leading from the front and getting the best from our teams. The individual must have an eye for detail, be self-motivated, and be driven to deliver a warm and welcoming guest experience for our guests and exceed their expectations.The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership, and communication skills both verbal and written. The essential functions of this role are to: Ensure that all services in the front office are available and carried out with the utmost efficiency and courtesy. Attend the daily operations meeting in the absence of the Front Office Manager. Ensure hotel walk-around is carried out with the checklist and highlighted at the daily operations meeting. Follow-up on any action points required to ensure all areas of concern have been concluded. Continuously inspect hotel areas to ensure both the cleanliness and comfort of the hotel's guests are maintained and that standards of amenities and touches are provided in rooms and public areas. Lead and support other team members by taking a "hands-on approach" during our busy periods and rest periods are adequately covered. Demonstrate proper and safe usage of all equipment. Adherence to the hotel's cash handling procedures. Support the Front Office Manager to achieve financial targets, Dorsett Your Rewards programme etc. by coaching and motivating the use of incentives and other guest-focused programs. Meet and welcome regular VIP guests following the hotel's guest recognition programs. If you are a motivated and detail-oriented individual with a passion for Front Office, apply now. In return, you will receive: 28 Days Holidays Meals on Duty Free Eye test for VDU users Associate discounted rates with our hotels Learning and Development Pension Introduce a friend bonus Social events Join our passionate ESG team working on sustainability A bit about us Dorsett Canary Wharf will have 231 guestrooms in the East Tower. The hotel will accommodate front-of-house facilities including a cafe on Alpha Square, a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 20. Specialist retail at thelower ground floor level will provide additional animation to the public realm. Situated just six miles downstream from Central London, the hotel is within a10-minute walk of Canary Wharf Underground Station and a5-minute walk to Heron Quay and South Quay DLR stations. The hotel will also be well connected to the local bus network and withinwalking distance to river boat services operating from Canary Wharf pier to Central London. London City Airport is less than 3 miles east of Canary Wharf and with the opening of the Elizabeth Line (Crossrail), within 15 minutes walk, connections to Heathrow Airport, the City West End, andThames Gateway will be significantly enhanced. The company has grown by leaps and bounds with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, the United Kingdom , and Continental Europe; more properties are planned in the development pipeline. Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, Thank you for taking the time to apply for an opportunity with Dorsett Canary Wharf. If you do not hear from us within 14 days, unfortunately, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.

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