Good Afternoon,
I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Visiting Officer this role will be: EN1 3XA
The right candidate will:
Responsible for delivering, to a high standard, the visiting support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the:
- Inspection of empty or altered property
- Residency checks and other verification of assessment visits
- Visits to assist housebound or vulnerable customers who have no advocacy or family support
- Collection/income related and other council reductions and relief visits.
Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
We require the following:
- Experience/successful track record of providing a visiting services.
- Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
- Access to your own vehicle is essential. Work related travel expenses will be paid
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon,