Assessor Scheduler

Area: Wakefield Salary: £24,150 Hours: 37.50 We have a full time, office based, permanent role in the Grange Moor area of Wakefield. Role Description: Essential Duties including but not limited to: Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity. Analysing and predicting time needed to complete tasks. Daily management of your area of WIP ensuring each job is followed up daily with notes added. Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals. Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job. Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager. Highlighting any issues to the assessor manager to minimize downtime and maximize performance. Accurate and consistent updating of system databases. Education and Experience Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English Previous experience in a scheduling role Good geographical knowledge Personal Characteristics Accurate data entry skills with keen eye to detail Ability to quickly reprioritise and follow customer SLA requirements Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history Excellent communication skills both written and verbal Methodical approach to workload and ability to follow instructions Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists Team player who can work autonomously Exceptional customer service and interpersonal skills Problem solving skills with the ability to introduce preventative actions Proactive, results orientated and driven Competent in Microsoft Office Applications. (Specifically, EXCEL) Flexible approach to work and working hours Company Benefits Competitive Salary, paid monthly Ongoing training and development 25 days holiday, plus bank holidays (with an option to purchase an additional 5 days per year) Pension Scheme, matched contribution/salary sacrifice Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody Life Assurance Scheme Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out. At NMC Recruitment we review all applications. We may store your information on our database for future opportunities. TPBN1_UKTJ