ICT Service Desk Technician

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are looking for a ICT Service Desk Technician to join our support team in Hoddesdon. This role requires a dynamic and proactive person who is able to work well with the ICT team to support 2000+ users over 100+ sites locations. They must be technically able to support Microsoft Office products including 365, Microsoft Windows 10 and Android devices. They should also be proficient in troubleshooting hardware and network connectivity issues. On a personal level they should be polite, customer focused and display a "can do" attitude at all times with a passion for providing first class ICT support to customers. About you Working on a ServiceDesk and use of ServiceDesk call logging tools Working in a customer facing environment. Active directory experience with creating and maintaining users. Commercial network experience. · Knowledge of the MS Office suite up to and including Office 365 Knowledge of MS Windows operating system up to Windows 10If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all